What are the holiday shipping deadlines?
For domestic orders, Priority deadline is December 21 and Express is December 22. For international and military orders, please visit the USPS holiday shipping deadline page since the deadlines are different by region.
Please keep in mind that we ship same day if ordered before 10 AM EST.
Which material is the best/strongest/most durable?
In all truth, each of the four main materials we use (carbon fiber, Kevlar/aramid, Pentex, and PET-X), are extremely durable. Each one wears differently and has different strengths. Carbon probably takes the longest to break in, and Pentex or PET-X would be the shortest, but that doesn’t mean Carbon will outlast the other two. Carbon is technically the strongest, but Kevlar is the one that dulls our blades and scissors. Both of those materials are known for having a super high stretch resistance where as Pentex and PET-X are specifically designed to withstand a lot of folding and flexing. In our professional opinion, you should choose based on which one you like the looks of the most, or you feel you can brag about the most, because really, they are all pretty darn awesome.
Do you ship internationally? And if so, what does it cost?
We have a really cool yet small (like us) distributor in the UK that carries a range of our gear. Depending on where you are and if they have the item you want, it might be more "local" (that's relative I know) and a smaller carbon impact to order from them. Check out Cutting Edge Carbon.
But otherwise, yes we do. We offer two international shipping options. When you create a shopping cart, your shipping options and prices will be calculated for your location. The economical option is First Class International, which for a wallet is typically $5 or less. This option does not come with tracking, and has no suggested arrival time, so once it leaves our hands, its location and arrival is out of our control. We have been informed by our customers that it takes anywhere from 2 weeks to 3 months depending on your location and customs. Although we are happy to ship First Class, we cannot be held responsible for lost or delayed shipments. The second option is Priority, which is usually a minimum of $25. For that premium, you are given limited tracking capability and expedited arrival - typically within 2 weeks. Please keep in mind that with either shipping method, RAGGEDedge is not responsible for any duties or customs fees charged, and cannot be held liable for shipments that don't arrive because of customs hold ups and duties owed. Once it leaves our country, we can do very little to track it down. Also, we will not mark a package as a "gift" to save you money, as this is illegal.
I’m kinda famous and definitely super connected and will get you tons of new customers once I get my hands on some of your gear, so can you hook me up with a discount?
The way we look at it, every single one of our customers past, present, and future, is kinda famous and super connected somehow and has the potential to get us tons of new customers if they like what they get. We actually depend on you guys to spread the good word. That said, we can’t afford to give everyone a discount. We know our gear isn’t cheap, but it isn’t cheap because it isn’t made in China, it's made here, made well and made with US sourced materials. If you read our “About Us” page you’ll see that we’re a small homegrown company, we make everything we sell, and we’re doing our best to live personally and professionally with the health of our society’s future in mind. We work hard to impress you guys with our gear and by providing the best customer service that we can – because we wouldn’t want to be in business any other way. A huge part of what enables us to do that, is that fact that we’re small, but being small means that we don’t have brand recognition and a huge marketing budget, which is where you guys come in. A paid ad is nothing in comparison to a heartfelt personal recommendation or a review from one of you. And, you can feel good knowing that you’ve supported a fellow human (us) and helped someone else find some awesome gear that they wouldn’t have otherwise known about. So, long story short, we can’t offer you a discount, but what we can do is make you feel all warm and fuzzy inside knowing you did something good for this world.
Do you make custom gear?
Yes! But it comes at a price: $150/hr or $1000/day, plus materials. One of a kind custom bags and wallets are intense projects, often involving lots of customer communication, bag design, and more then one attempt at making the final piece. To give you an idea, a custom wallet usually takes us an hour to an hour and a half. A custom bag is usually in the two to three day time frame.
What is sailcloth anyways?
Sailcloth is the material they use to make sails out of for sailboats. Commonly sailcloth is known to be white and sort of canvas like, this material is called Dacron. We use Dacron occaisionaly as our pockets and/or trim. The cloths we use for our main bag and wallet parts are high tech laminates designed for the performance sailing world (think Olympics, America’s Cup, and the Around the World Race).
Can you compare one of your sailcloth wallets to an All-ett wallet?
Really that is a comparison of apples and oranges. Although they are both sailcloth, they aren’t really related in any other way. All-ett wallets are made out of spinnaker cloth, which is a type of sailcloth as well. It is extremely thin, and although strong for its relative weight, not really designed to hold up to the every day wear and tear of being a wallet. We use spin cloth in a wallet, but we use it solely as the trim for the inside pockets and the lining for the bill pocket. The structural integrity of the wallet does not rely on it at all.
Do you have other colorways of products you just haven't posted yet?
As cool as it would be if we did, we don't have a super secret special stash of products that aren't available for sale online. We are constantly updating our website with our current inventory. Within a couple of days of making a new product or a new color of an existing product, we take pictures and get them posted. So what you see on here is really what we have. Promise.
I have a LOT of cards, which wallet holds the most?
By request - we now have two super capacity wallets in our lineup: The Oakley trifold and the MEGA-fold bifold.
What's going on with all the different labels?
Just like we are constantly updating our designs, we are also constantly updating our labels. The larger ribbon label you see on some of the tote bags is our original label. Since then, we have transitioned to the little rubber label that you see on most of the products and most recently an even smaller label that fits nicely on the inside of the wallets.
How come this carbon fiber doesn't look like any other carbon fiber I'm familiar with?
The call sign of carbon fiber is that tight square weave of grayish blackish fibers, typically seen with a hard glossy finish. The actual carbon fiber is the fibers that make up that weave. Carbon fiber sailcloth uses strands of carbon fiber in less density and then encases the weave in a flexible UV resistant resin which makes it impervious to water and appear black and glossy.
How come the dimensions of your wallets are a little bit bigger then seems necessary?
Because of the way we construct the wallets with the edging and triple step zig zag stitch, we have to make the wallets a little taller and a little wider then a wallet that is just straight stitched around the outside.
Where is all this stuff made? And who makes it?
All of our products are made right here in our workroom in Floyd, Virginia, USA by us. No part of our production is outsourced. We also source our materials from as close to home as possible. Our sailcloth comes from Dimension-Polyant and Challenge, which both have mills located in Connecticut. We are very much a small scale "Made in the USA" manufacturer. Check out our about us page for more on this.
The material is so awesome, I want my whole wardrobe made out of it... Will you ever make clothes?
While we can’t deny the awesomeness, and can totally understand the wanting… sailcloth clothes aren’t on our horizon anytime soon.
